Monday, December 22, 2014

Follow us:
Follow us on Facebook Follow us on Twitter Subscribe to this news feed 



Entire Victor Neighborhood Wakes Up to Frozen Pipes

  • Text size: + -
Rochester: Extreme Cold Freezes Pipes of Entire Victor Neighborhood
Play now

Time Warner Cable video customers:
Sign in with your TWC ID to access our video clips.

out of 10

Free Video Views Remaining

To get you to the stories you care about, we are offering everyone 10 video views per month.

Access to our video is always free for Time Warner Cable video customers who login with their TWC ID.

  To view our videos, you need to
enable JavaScript. Learn how.
install Adobe Flash 9 or above. Install now.

Then come back here and refresh the page.

"I've never seen anything quite this extreme," said Andrew Johnson, Ryan Plumbing field supervisor.

The cold temps showed no mercy for mobile homes in a Victor neighborhood. Homeowner Alex Penn noticed he had no water during a 3 a.m. bathroom break.

"I was going to wash my hands and go back to bed and there was no water. I went nuts, you know, said Penn.

What's nuts is that the entire neighborhood had the same problem.

"We're looking at 25-30 homes that are affected, just in one park, which is just phenomenal," said Johnson.

The phenomenon has Johnson and six crews of plumbers working overtime.

"We're having quite a busy day today," said plumber Cameron Updike.

Plumbing crews spent much of the day thawing frozen pipes. They say the pipelines of manufactured homes like these are targets when temps freeze, even if homeowners like Alex thought they were prepared.

"The heat tape itself had failed, so although the homeowner thought they were prepared, this kind of arctic blast is still going to freeze your lines if everything is not operational, you know," said Updike.

Johnson says in addition to wrapping your pipes in heat tape, let your faucets drip.

"Moving water doesn't freeze," said Johnson.

A lesson learned for homeowners ready to get things up and running again. ClientIP:, UserAgent: CCBot/2.0 ( Profile: TWCSAMLSP